15:[["$","script",null,{"type":"application/ld+json","dangerouslySetInnerHTML":{"__html":"$1e"}}],["$","script",null,{"type":"application/ld+json","dangerouslySetInnerHTML":{"__html":"{\"@context\":\"https://schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https://community.sellersmith.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"TailorKit\",\"item\":\"https://community.sellersmith.com/products/tailorkit\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Bug Reports\",\"item\":\"https://community.sellersmith.com/discussions/bug-reports\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Could One Bug Cost You 88% of Repeat Business?\",\"item\":\"https://community.sellersmith.com/posts/could-one-bug-cost-you-88-of-repeat-business\"}]}"}}],["$","article",null,{"aria-hidden":"true","className":"sr-only","itemScope":true,"itemType":"https://schema.org/DiscussionForumPosting","children":[["$","meta",null,{"itemProp":"headline","content":"Could One Bug Cost You 88% of Repeat Business?"}],["$","meta",null,{"itemProp":"url","content":"https://community.sellersmith.com/posts/could-one-bug-cost-you-88-of-repeat-business"}],["$","meta",null,{"itemProp":"datePublished","content":"2026-03-01T00:00:09.187Z"}],["$","meta",null,{"itemProp":"dateModified","content":"2026-03-01T01:06:11.892Z"}],["$","span",null,{"itemProp":"author","itemScope":true,"itemType":"https://schema.org/Person","children":["$","meta",null,{"itemProp":"name","content":"Scale-Up Founder"}]}],["$","meta",null,{"itemProp":"articleSection","content":"TailorKit"}],[["$","meta","699f9b1b2cea0b0e1fa072ee",{"itemProp":"keywords","content":"bug-reporting"}],["$","meta","69a381892cea0b0e1f51eb3f",{"itemProp":"keywords","content":"customer-retention"}],["$","meta","699c09942cea0b0e1f00368b",{"itemProp":"keywords","content":"conversion-rate-optimization"}],["$","meta","69a381892cea0b0e1f51eb47",{"itemProp":"keywords","content":"site-reliability"}],["$","meta","699daee62cea0b0e1f49b0b2",{"itemProp":"keywords","content":"shopify-apps"}]],["$","h1",null,{"children":"Could One Bug Cost You 88% of Repeat Business?"}],["$","div",null,{"itemProp":"articleBody","dangerouslySetInnerHTML":{"__html":"

I recently saw a stat that hit home: 88% of online consumers are less likely to return to a site after just one bad experience. When you're dealing with advanced product customizers like TailorKit, a small bug in the preview or checkout flow can create a significant 'bad experience' very quickly.

As we've scaled, formalizing our bug reporting and resolution process became critical, not just for development, but for protecting our LTV. What systems or strategies are you using to catch and fix bugs *before* they impact your customer retention and conversions?

References:

perforce.com

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