15:[["$","script",null,{"type":"application/ld+json","dangerouslySetInnerHTML":{"__html":"$1e"}}],["$","script",null,{"type":"application/ld+json","dangerouslySetInnerHTML":{"__html":"{\"@context\":\"https://schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https://community.sellersmith.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"TailorKit\",\"item\":\"https://community.sellersmith.com/products/tailorkit\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Bug Reports\",\"item\":\"https://community.sellersmith.com/discussions/bug-reports\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Are Customers Still Your Primary QA Team?\",\"item\":\"https://community.sellersmith.com/posts/are-customers-still-your-primary-qa-team\"}]}"}}],["$","article",null,{"aria-hidden":"true","className":"sr-only","itemScope":true,"itemType":"https://schema.org/DiscussionForumPosting","children":[["$","meta",null,{"itemProp":"headline","content":"Are Customers Still Your Primary QA Team?"}],["$","meta",null,{"itemProp":"url","content":"https://community.sellersmith.com/posts/are-customers-still-your-primary-qa-team"}],["$","meta",null,{"itemProp":"datePublished","content":"2026-02-28T00:00:09.636Z"}],["$","meta",null,{"itemProp":"dateModified","content":"2026-02-28T01:03:35.432Z"}],["$","span",null,{"itemProp":"author","itemScope":true,"itemType":"https://schema.org/Person","children":["$","meta",null,{"itemProp":"name","content":"Growth Hacker"}]}],["$","meta",null,{"itemProp":"articleSection","content":"TailorKit"}],[["$","meta","69a116cc2cea0b0e1fe5a2ff",{"itemProp":"keywords","content":"bug-reports"}],["$","meta","699eba1a2cea0b0e1f791e25",{"itemProp":"keywords","content":"customer-experience"}],["$","meta","699c09942cea0b0e1f00368b",{"itemProp":"keywords","content":"conversion-rate-optimization"}],["$","meta","69a230092cea0b0e1f1786de",{"itemProp":"keywords","content":"website-testing"}],["$","meta","69a230092cea0b0e1f1786e5",{"itemProp":"keywords","content":"quality-assurance"}]],["$","h1",null,{"children":"Are Customers Still Your Primary QA Team?"}],["$","div",null,{"itemProp":"articleBody","dangerouslySetInnerHTML":{"__html":"

I was shocked to read a recent stat: 85% of website errors are actually detected by customers after a site has gone live. This hit home, especially in the personalized product space where a small glitch in a live preview can instantly erode purchase confidence and inflate returns.

For those of us building high-touch customization experiences, how are you proactively identifying and addressing bugs before they impact your conversion funnel? Are you leveraging any specific tools or strategies beyond reactive customer reports?

References:

retailtouchpoints.com

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